Maintenance & Defects Policy

The purpose of this policy is to ensure high-quality workmanship, clear client expectations, proper maintenance procedures, and efficient handling of defects and warranty claims.

This policy applies to residential and commercial projects involving:

• •Vinyl flooring installations
• •Carpet tile installations
• •Floor preparation and levelling works
• •Skirting board installations
• •Door installations
• •Interior finishing works
• •Caulking and sealant applications

Bravo Interiors provides a workmanship warranty on completed installation works, subject to the conditions below.

Warranty Coverage

• •Installation defects
• •Poor workmanship
• •Incorrect fitting or fixing
• •Loose skirting or trims caused by installation failure
• •Defective caulking application caused by workmanship

Warranty Exclusions

• •Normal wear and tear
• •Damage caused by misuse or abuse
• •Water damage or flooding
• •Structural movement
• •Improper cleaning methods
• •Damage caused by other contractors or trades
• •Manufacturer product defects
• •Excessive moisture issues
• •Impact damage
• •Scratches, dents, or cuts after handover

• •Residential projects: 12 months workmanship warranty unless otherwise agreed in writing.
• •Commercial projects: as per contract or builder agreement.
• •Clients must notify Bravo Interiors in writing within the applicable defect liability period.

Flooring

• •Use manufacturer-recommended cleaning products.
• •Avoid excessive water exposure.
• •Use protective furniture pads.
• •Prevent dragging heavy furniture across surfaces.
• •Maintain appropriate indoor conditions.

Carpet Tiles

• •Vacuum regularly.
• •Clean spills immediately.
• •Replace damaged tiles where necessary.

Skirting Boards & Doors

• •Avoid excessive impact.
• •Maintain painted or sealed finishes.
• •Prevent prolonged moisture exposure.

Caulking & Sealants

• •Inspect periodically for movement or cracking.
• •Avoid harsh chemical cleaners.

All defects or warranty claims must be submitted in writing and include:

• •Client name
• •Project address
• •Description of defect
• •Photos of affected area
• •Date defect was identified

• •Bravo Interiors will review the claim.
• •A site inspection may be scheduled.
• •Defects determined to be workmanship-related will be rectified within a reasonable timeframe.
• •Non-warranty items may be quoted separately.

Bravo Interiors’ liability is limited to the rectification or replacement of defective workmanship only.

Bravo Interiors is not liable for:

• •Consequential losses
• •Loss of business or income
• •Product manufacturer defects
• •Damage caused by third parties
• •Pre-existing site conditions outside our control

• •Builder contracts and project specifications take precedence where applicable.
• •Defect liability periods may vary according to contract requirements.
• •Site access must be provided for inspections and rectification works.

By engaging Bravo Interiors, the client acknowledges and accepts the terms outlined within this Maintenance & Defects Policy.